FACE MASK (100% Pure Cotton)
FACE MASK (100% Pure Cotton)
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This item: FACE MASK (100% Pure Cotton)
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Free Shipping Nationwide Over $50
Standard Delivery Nationwide: $7 ( overnight ) by NZ post
All orders are sent with NZ Post is given a tracking number. All orders received before 3:00 pm on working days (Monday to Friday) will be packed and shipped on the same day. This means your order will leave our warehouse on the same day you complete the payment.
Courier Delivery Time: 1-3 Days
Courier delivery times will vary based on your location.
In general, orders received before 10.00 a.m. on weekdays can be delivered SAME DAY within Auckland and Hamilton, with 1-2 day delivery throughout the rest of the North Island.
1-3 days shipping to the South Island.
Please allow an extra 1-2 days for rural deliveries. We can not deliver to a PO Box address, please provide a physical delivery address instead.
Please take note that, we do not Ship Orders out during Weekends🚚, If you place an order on Saturday or Sunday then your order will be processed on Monday in which the Courier Driver will collect on Monday afternoon.
International Shipping:
- We ship worldwide
- We provide the choice of both standard and express shipping
- Each package is equipped with a tracking number which allows for easy tracing through your country's postal service.
- Free Shipping International Over NZD 250
- Standard: 3 to 13 business days
Non Signature Deliveries
To ensure super fast delivery we use a non-signature required service for all deliveries. This means that the courier will leave your package in a safe place and you do not have to be home to receive the package.
Couriers are instructed to leave the package if there is a safe location to do so. You can also give Authority To Leave (ATL) the package at your property, i.e. front door, back door, letterbox. However be aware that if the package goes missing or is damaged, the courier driver is not responsible, and we cannot claim on your behalf.
We cannot take responsibility for incorrect/incomplete addresses, please carefully check your delivery details before finalizing your order
Courier Damage: Due to the nature of our business and our reliance on the care and professionalism of courier companies to deliver your purchase to your door you must always inspect your package before opening. If Any gym accessories or Clothing is damaged, contact FITNESSFOX immediately. This is to protect you, as every package is insured and helps us to resolve any disputes with the courier company quickly.
Track and Trace Your Order
The track and trace link is included in your shipping email. Simply click the link and you will be taken to the live tracking details.
For Nz post: https://www.nzpost.co.nz/tools/tracking
Please remember, that after an item has been shipped, the first scan can take 2-4 hours to show up on the courier website.
If your order has not been delivered, use the tracking details in your email to check the location.
If you require more information please call the courier company directly. Speaking directly with the courier company will ensure you receive your order as quickly as possible.
Please keep in mind, these delivery times are promised by the courier companies that we use, but sometimes there can be delays in your parcel reaching you. Remember to allow a little extra time for your order to arrive after a Public Holiday or if you are in a rural location.
Contact NZ Post if you have any issues with the shipping of your order.
0800 501 501
RETURNS, EXCHANGE & REFUNDS POLICY
Our return policy lasts 30 days from the date your order is received. Unfortunately, we can’t offer a refund or exchange if more than 30 days have passed since delivery.
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Eligibility for Returns
To be eligible for a return, all of the following conditions must be met:
- Items must be unused, unopened, and in the same condition as received
- Products must be in their original packaging
- Products must not have been opened to qualify for a refund
- A receipt or proof of purchase is required
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Damaged or Faulty Items
If your item arrives damaged or faulty:
- Contact us immediately at 📧 fitnessfox92@gmail.com
- Include clear photos and a brief description of the issue
- Hold onto the goods – manufacturers often require faulty items to be returned for inspection
We will work with you to identify and resolve the issue as quickly as possible.
Please do not dispose of the item until we advise you.
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Incorrect Items Received
If you receive the wrong item (e.g. gym accessories or clothing):
- Do not open the packaging
- Email us immediately at 📧 fitnessfox92@gmail.com, and our team will assist you
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Change of Mind Returns
If you’ve changed your mind:
- Return the item within 30 days of delivery
- The product must be original, unopened, and unused
- If you wish to order a different product, you must place a new order
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Exchanges
To be eligible for an exchange:
- Items must be unused and in the same condition as received
- Products must be in original packaging with tags intact
- A receipt or proof of purchase is required
- Please Email us immediately at 📧 fitnessfox92@gmail.com with your order number, and our team will assist you
Exchange Fees
- All exchanges require a postage & handling fee of $9.99
- Exchange fees are payable by the customer
- If the exchange is due to the wrong size or variant selected by the customer, all exchange costs will be fully covered by the customer
- Once your exchange request is approved, payment details will be sent via email
- Exchanges are processed only after payment is received and product has been posted back to the following address:Return AddressFitnessFox14 Burbank AvenueManurewa, Auckland 2102New Zealand
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Refunds (If Applicable)
Once your returned item is received and inspected:
- You will be notified via email of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within 5–10 business days
Please Note:
- Products must not have been opened to qualify for a refund
- Shipping costs are non-refundable
- Return shipping costs will be deducted from the refund amount
- Clearance items are non-refundable and non-returnable
- Only regular-priced items are eligible for refunds
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New Zealand Consumer Guarantees Act (CGA)
Nothing in this Returns, Exchange & Refunds Policy is intended to limit or exclude your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).
Under the CGA, you are entitled to a repair, replacement, or refund if goods:
- Are faulty
- Are not of acceptable quality
- Are not fit for purpose
- Do not match their description
If a fault is minor, we may choose to repair, replace, or refund the item.
If a fault is serious, you may be entitled to choose a refund or replacement.
The CGA does not apply to:
- Change-of-mind returns
- Clearance or discounted items (unless faulty)
- Damage caused by misuse, wear and tear, or failure to follow care instructions
This policy applies in addition to your rights under the Consumer Guarantees Act.
For CGA-related claims, please contact us at:
For all return, exchange, or refund enquiries, please email:
📧 fitnessfox92@gmail.com
with your order number, photos, and a brief description of the issue.
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Return Address
FitnessFox
14 Burbank Avenue
Manurewa, Auckland 2102
New Zealand
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📧 info@fitnessfox.co.nz
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IMPORTANT NOTICE
ALL CLEARANCE SALE ITEMS ARE STRICTLY NON-REFUNDABLE AND NON-RETURNABLE