Hi Sarah, this is very unfortunate to read. Our team would not have neglected your email had it been received.
Please could you contact us directly-perhaps the email address you were sending it to was incorrect.
We value our customers highly and seek to ensure that your queries and issues are attened to and resolved.
Please email us with your order number and a photo of the faulty product. Our team will seek to assist you and send you a replacement.
Email address: fitnessfox92@gmail.com
Our apologies for any inconveniences this may have caused.
Kind regards,
Fitness Fox Customer Care